Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your clothing?
We prioritize the planet by using GOTS-certified organic cotton, TENCEL Lyocell, recycled nylon, and ethically sourced wool to ensure durability and comfort.
How should I care for my Organic Basics items?
To extend the life of your garments and save energy, we recommend washing at low temperatures (30°C/86°F), using eco-friendly detergent, and air-drying whenever possible.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Most international orders arrive within 5-10 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear can only be returned if the seal is unbroken.
Where are your products manufactured?
We partner with certified factories in Europe and Asia that guarantee fair wages, safe working conditions, and follow strict environmental standards.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your door.